Return & Refund

On receipt of the goods you have 14 working days to report a faulty or unsuitable item to claim for a refund.

You can report this by e-mail – to

When the goods are returned back to the manufacturer we will either issue you with a replacement or credit your account.

If the Buyer is a private consumer, the Buyer shall have the right to return the Goods (in its original packaging & unused) to the manufacturer for any reason whatsoever at any time up to 14 days from receipt of the Goods. However, JDM reserves the right to charge the Buyer its reasonable costs and expenses incurred as a result of the Buyer exercising this right and also for any damage to, or use of, the Goods in the event that the Goods are damaged or have been used. - If the Buyer is not a private consumer, the Buyer shall have no right to return the Goods and the full amount payable for the Goods shall remain fully due and owing from the Buyer to JDM regardless of whether or not the Buyer has returned the Goods to JDM. All of the above provisions of this paragraph shall be subject to and shall not affect your statutory rights.